Essential Oil Diffusers | 100% Natural Diffuser Oil | Serving Homes, Hospitals, Hotels & Casinos

Equipment Warranty

Our warranty to you:

AiroMystic, a subsidiary of Ajne, Inc. (“Company”) warrants your device to be free from physical defects in material and workmanship for a period of 1 year from the date of the original retail purchase. If you discover a defect covered by this warranty, we will repair or replace the device at our option using new or refurbished components.

Product failures not covered by this warranty:

This warranty covers defects in manufacturing that arise from the correct use of the device. It is limited to defects in materials or workmanship and does not cover damage caused by abuse, misuse, unauthorized modification, lightning or power surge damage, extreme heat or cold, and corrosive environments. The warranty also does not cover the normal wear and tear on parts and components. The warranty does not apply to any device with a missing, altered, or defaced serial number or a product without proof of purchase.

Limits of liability:

If the device fails or does not perform as warranted, your sole recourse shall be to repair the device as described above. We will not be liable to you or anyone else for any damages that result from the failure of this device These damages include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use of or inability to use this device.

Express or implied warranties are disclaimed.

IN NO EVENT WILL COMPANY BE LIABLE FOR MORE THAN THE AMOUNT OF YOUR PURCHASE PRICE, NOT TO EXCEED THE CURRENT LIST PRICE OF THE DEVICE.

Company specifically disclaims all other warranties, expressed or implied, and the user shall deem the installation or use of this device an acceptance of these terms.

How to obtain service under this warranty:

RMA Numbers are required for all device returns by doing one of the following:

✔    Completing a request on our web site at https://www.airomystic.com/returns
✔    By sending an e-mail to returns@airomystic.com
✔    By calling 831-624-2100 x250 and speaking to a Technical Support Engineer

Once a Company Technical Support Engineer verifies you have a hardware problem that requires you to return your device, you will be provided with
an RMA number. You must acquire an RMA number and deliver the defective unit to Company in order to obtain service under this warranty. A sales receipt may be required to verify the original retail purchase. All returned units must have the RMA number visible on the outside of the shipping package. You must either use the original packing or pack the unit securely to avoid damage during shipping. Return Authorizations are valid for 30 days after the RMA number is issued. Ship your product pre-paid to Company at the following address:

AiroMystic
RMA#: (print number you receive here)
13766 Center St., Ste G6,
Carmel Valley, CA 93924-9512 USA

Company will pay the return shipping costs to you for devices under warranty. Company is not responsible for the cost of shipping to Company or the payment of any insurance, customs clearance fees or duties.